Cook-Key®

DO I NEED INTERNET ACCESS TO USE THE COOK-KEY®?

A Cook-Key® requires Wi-Fi to sync your recipe content from Cookidoo® to the Cook-Key®. Once the sync is complete, you don’t require Wi-Fi to access the recipes on your Cook-Key®. To update the recipe content stored on your Cook-Key®, you will need to update your recipes in Cookidoo® and then re-sync your Cook-Key® using Wi-Fi.

WHICH WI-FI VARIANTS DOES COOK-KEY® SUPPORT?

Cook-Key® supports 802.11 a/b/g Wi-Fi. 5 GHz band is not supported.

DOES COOK-KEY® ONLY WORK WITH A STATIONARY WI-FI OR ALSO WITH A MOBILE INTERNET CONNECTION?

It is possible to use a mobile internet connection (hot spot), but we recommend using your home Wi-Fi.

WHAT CHOICES DO I HAVE IF THERE IS NO INTERNET COVERAGE IN MY AREA?

Unfortunately, if there is no Wi-Fi internet coverage in your area, you cannot use your Cook-Key®. You need Wi-Fi to connect your Thermomix® TM5 to Cookidoo® in order to synchronise recipes. Without a Cook-Key®, you can still continue to enjoy the benefits that Cookidoo® offers including creating personalised recipe lists, weekly meal planners and automated shopping lists. You can also subscribe to Cookidoo.co.uk so that you can access all the recipes and recipe collections available globally on Cookidoo®

Connecting the Cook-Key® to the internet through a mobile hotspot (mobile phone for example) is also possible – but the performance may not be optimal.

HOW MUCH DATA IS USED WHEN SYNCING RECIPES TO MY COOK-KEY®?

As a guide, to sync 180 recipes (The Basic Cookbook) it takes up to 4-5MB of data.

HOW MANY RECIPES CAN BE STORED ON A COOK-KEY®?

The Cook-Key® has a storage capacity of 8GB which is up to 5000 recipes depending on the size of the recipes.

DOES THE COOK-KEY® ALREADY HAVE SOME RECIPES STORED ON IT?

Every Cook-Key® comes pre-loaded with the recipes from The Basic Cookbook so you can start cooking straight away. Each Cook-Key® also comes with a bonus 6-month introductory trial subscription to Cookidoo® which gives you access to over 20,000 recipes worldwide. That means you’ll always be able to find the right food for every occasion.

HOW DO I ACTIVATE MY COOK-KEY® ON COOKIDOO.CO.UK?

If you already have a Cookidoo® account, simply go to “My Profile” then “My Cook-Key®” to activate your Cook-Key®. Alternatively, go to “My Treasure” then “Activate my Cook-Key®”. If you are creating your Cookidoo® account, you can activate your Cook-Key® while completing your profile.

CAN I ACTIVATE MORE THAN ONE COOK-KEY®?

Yes, you can add several Cook-Key® devices to your Cookidoo® account.

CAN I ACTIVATE MY COOK-KEY® IN DIFFERENT COOKIDOO® ACCOUNTS?

A Cook-Key® can only be activated once on one Cookidoo® account.

WHERE CAN I FIND MY COOK-KEY® ID NUMBER?

You can find it on the packaging of the Cook-Key® and on the back of your Cook-Key®.

WHICH RECIPES CAN I SYNC TO MY COOK-KEY®?

Any recipe on Cookidoo® can be synced to your Cook-Key®. Add recipes to your favourites, to your weekly planner or to your personalised recipe lists on Cookidoo®, then attach your Cook-Key® to your Thermomix® TM5 and press the “Sync” button on the screen. Once the sync is complete, all of your recipes will be available under “Recipes” on your Thermomix® TM5.

CAN I SEND RECIPES TO MY COOK-KEY® WHILE I AM COOKING?

You are not able to sync recipes whilst using the Thermomix® to prepare a recipe. The sync button will be unavailable during the cooking process.

HOW TO GET RECIPE NOTES ON MY COOK-KEY®?

Any recipe notes that you add to recipes on Cookidoo® will appear when the recipe is synced to your Cook-Key®.

HOW DO I DELETE RECIPES FROM MY COOK-KEY®?

Delete your chosen recipes within Cookidoo® (from favourites, the recipe list or weekly planner) and re-sync your Cook-Key® on your Thermomix® TM5.

I'VE ATTACHED MY COOK-KEY® TO MY THERMOMIX® TM5 AND A FIRMWARE UPDATE HAS APPEARED.

The first time you attach your Cook-Key® to your Thermomix® TM5 you will need to complete the firmware update to unlock the Wi-Fi settings on your Thermomix® TM5. Whenever a new software update is available, we send it via Wi-Fi through your Cook-Key® to your Thermomix® TM5. We recommend you update your firmware whenever one is available to you.

IS COOK-KEY® WATERPROOF?

The casing of Cook-Key® is welded which makes it splash proof. Do not submerge your Cook-Key® in water and keep it clear of dust and moisture.

DOES A COOK-KEY® REQUIRE BATTERIES?

The Cook-Key® is a storage device that doesn’t require batteries. It’s supplied with power when connected to your Thermomix® TM5.

CAN I USE MY COOK-KEY® ON MY FRIEND'S THERMOMIX® TM5?

Once you have synced your recipes to your Cook-Key® you can attach it to any Thermomix® TM5 to access your favourite recipes at the touch of a button.

WHAT WILL HAPPEN TO MY RECIPE CHIPS NOW THAT THE COOK-KEY® HAS LAUNCHED?

You can continue to use your Recipe Chips with your Thermomix® TM5. When you activate your Recipe Chips, these recipes automatically become a part of your Cookidoo® Treasure. After you’ve registered on Cookidoo.co.uk, you can activate Recipe Chips by clicking on “My Treasure” and “Activate my Recipe Chip”. Enter the unique code found on the back of the Recipe Chip to activate. These recipes will then be added to your recipe Treasure. Please note that each Recipe Chip can only be activated once. From your Treasure, you can create personalised recipe lists or your weekly meal planner which you can then sync to your Thermomix® TM5. Once you’ve added your chosen recipes to your lists or weekly meal planner, attach your Cook-Key® to your Thermomix® TM5 and press the sync button. Once the sync is complete you can find your favourite recipes under “Recipes” in the menu of your Thermomix® TM5.

WHAT ARE THE BENEFITS OF ACTIVATING MY RECIPE CHIPS?

By activating your Recipe Chips you are permanently adding these recipes to your My Treasure. From your My Treasure or favourites list you can then add them to your weekly meal planners or to personalised recipe lists. Your Cook-Key can then sync recipes to your Thermomix® TM5 and you can follow the Guided Cooking steps on the screen.

 

Cookidoo®

 

WHAT IS COOKIDOO®?

Cookidoo® is the official Thermomix® online recipe platform where you can find collections of recipes for every occasion. It’s the home of Guided Cooking recipes and lots of useful features to make your daily cooking easier. Use Cookidoo® to create your very own Custom Lists, add Notes to your favourite recipes and plan your meals using the Weekly Planner. Cookidoo® is accessible on your tablet, mobile phone, laptop or desktop computer. Visit www.cookidoo.co.uk to register your free account.

WHAT IS THE DIFFERENCE BETWEEN COOKIDOO® AND THE RECIPE COMMUNITY?

Cookidoo® is the official Thermomix® platform where you can access recipes specially developed by our experts all available with the Guided Cooking function. Here you will find useful functions to help make your daily cooking easier such as the Weekly Planner, Custom Lists and adding personal Note to your favourite recipes. All recipes on Cookidoo® are extensively tested and receive the Thermomix® guarantee.

The Recipe Community is a place where you can find delicious new recipes, create and publish your very own recipes to share with others, get tips & tricks and chat with other Thermomix® users. As these recipes are created by other Thermomix® users, they do not come with the Guided Cooking function and are not tested by Thermomix® Recipe Developers.

 

Cookidoo® subscription

WHICH SUBSCRIPTION OPTIONS ARE AVAILABLE ON COOKIDOO®?

There are 3 ways to complete a subscription on Cookidoo®:

1. The Cookidoo® 30-day free trial

On registering on Cookidoo® for the first time you will automatically receive a 30-day free trial to Cookidoo®. You will have full access to all collections and Cookbooks available at the time of registration as well as any content released during your 30-day free trial.

2. The Cookidoo® 6-month free trial

This subscription starts from the day you activate your Cook-Key® on Cookidoo®. From this day you will have full access to Cookidoo® for 6 months. Access includes all collections and Cookbooks available at the time of activating the Cook-Key® and any content released during these 6 months. Your subscription will automatically end after 6 months.

3. The annual Cookidoo® subscription

If you’ve enjoyed having full access to Cookidoo®, purchase the annual subscription for £30/36 Euros. All collections and Cookbooks available at the time of purchasing your annual subscription and any content released during the next 12 months will be fully accessible. Your subscription will automatically renew after 12 months.

I STILL DO NOT HAVE A COOK-KEY® BUT WOULD LIKE TO SEE THE OFFER ON COOKIDOO®. IS THIS A POSSIBILITY?

You can still have access to Cookidoo® without a Cook-Key®.  If you would like to use Cookidoo®, you can register a free account, giving you full access for 30 days.

WHAT IS THE FREE TRIAL COOKIDOO® SUBSCRIPTION?

If you do not have a Cook-Key® yet but would like to view various offers and features on Cookidoo®, register and your 30-day free trial will automatically be added to your account.

HOW CAN I ACCESS THE 30-DAY FREE TRIAL?

Simply go to www.cookidoo.co.uk, register a free account and your 30-day free trial will automatically be added to your account.

WHAT HAPPENS IF MY COOKIDOO® FREE TRIAL ENDS?

The status of your Cookidoo® free trial can be viewed at any time in Cookidoo® under ‘My Profile >> ‘My Cookidoo® Subscription’. You will be notified when your trial is about to expire.

All collections and Cookbooks purchased before your trial subscription will still be accessible. Should you purchase a Cook-Key® after your 30-day free trial, you will still have a 6-month free trial, only available when activating your Cook-Key®.

WHAT IS THE 6-MONTH FREE TRIAL?

Cookidoo® 6-month free trial means you have full access to all existing and new collections and Cookbooks available on Cookidoo® for 6 months. This is only available if you have purchased a Cook-Key® and activate it on Cookidoo®.

You will be informed before the end of your trial subscription, however, you can find the information on Cookidoo® under ‘My Profile >> ‘My Cookidoo® Subscription’. All expiry information will be available on your Thermomix® TM5.

WHAT IS THE COOKIDOO® ANNUAL SUBSCRIPTION?

The annual subscription gives you access to all collections and Cookbooks available on Cookidoo® for 1 year. You can purchase or renew your subscription at any time on Cookidoo®. You can also view your current membership status at any point on Cookidoo® under ‘My Profile >> ‘My Cookidoo® Subscription’.

HOW CAN I COMPLETE THE COOKIDOO® ANNUAL SUBSCRIPTION?

You can purchase or renew your membership at any time on Cookidoo® under ‘My Profile >> ‘My Cookidoo® Subscription’. Simply add it to your shopping basket and complete the purchase.

CAN I COMPLETE THE COOKIDOO® ANNUAL SUBSCRIPTION WITHOUT PURCHASING THE COOK-KEY®?

Yes, you can, however in order to get the full benefit of the Cookidoo® membership we recommend you use it in conjunction with the Cook-Key®.

HOW IS THE COOKIDOO® ANNUAL SUBSCRIPTION PAID?

The annual Cookidoo® subscription is paid for 1 year in advance and is automatically extended by 1 year if it is not cancelled beforehand. The following payment methods are available: Credit Card and PayPal. Purchasing, renewing or viewing your current membership status can be viewed on Cookidoo® under ‘My Profile >> ‘My Cookidoo® Subscription’.

HOW DO I CANCEL MY COOKIDOO® MEMBERSHIP?

Your membership can be terminated at any time through the Customer Service team via email on mythermomix@vorwerk.co.uk, call us on +44 (0)330 660 0839 or cancel your membership directly on your Cookidoo®  profile. Cancellations must take place at least 1 month before your membership expires.

HOW DO I KNOW WHEN MY MEMBERSHIP EXPIRES?

Your membership status can be viewed on Cookidoo® under ‘My Profile >> ‘My Cookidoo® Subscription’. You will be notified on Cookidoo® and on your Thermomix® TM5 of the expiry date.

HOW CAN I RENEW MY COOKIDOO® MEMBERSHIP?

You can renew your membership at any time without losing a day of your current membership for £30/36 Euros per year. Simply go to ‘My Profile >> ‘My Cookidoo® Subscription’ and click on ‘Renew Now’. This will be added to your shopping basket and you can then complete the purchase via Credit Card or PayPal.

WHEN CAN I RENEW MY COOKIDOO® MEMBERSHIP?

You can renew your membership at any time without losing a day of your current membership for £30/36 Euros per year.

WHO DO I CONTACT IF I HAVE ANY MORE QUESTIONS?

If you have any further queries, please contact our Customer Service team on +44 (0) 0330 660 0839 or send an email to mythermomix@vorwerk.co.uk

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